We want your shopping experience to be simple and efficient.
The cost of shipment
We provide free shipping on all of our products within Kenya.
In order to start processing your order as soon as possible, we take every
precaution. Every order is processed after it is placed.
Order cut-off time, transit, and processing:
Order Processing Time: 1 business days (Monday – Saturday)
Transit Time: Same Day within NAIROBI, Next day outside nairobi business days (Monday – Saturday)
Order cutoff time: (GMT+07:00) East Africa Time (Nairobi) is the order closing time. If an order is
If placed before 8:00 pm, it will be shipped the same day.
Delivery is expected to occur within Same Day within NAIROBI, Next day outside Nairobi
Monitoring Orders
You will receive an email as soon as your order ships with your tracking number. You can check the status of your delivery by using this number.
Exceptions and Delays
We try our best to ensure on-time delivery, but please be advised that unforeseen
Events like inclement weather or strikes can cause delays. If there are any major
delays, you will be informed as soon as possible.
Exchanges and Returns
You can find information about our return policy on the appropriate page of our
website.
If you have any issues with your order, please contact our customer service
Team for help.
Contact information
Address: Kenya house complex, Koinange street, Nairobi, Nairobi County 06200,
Kenya
Email: sales@mamastoto.co.ke
Phone: 0794 739 705
Office hours: 08:00 am to 08:00 pm (Monday to Saturday).